The challenge for many companies today is no longer a lack of information, but rather the utilization of logically related data from different systems, data management, data transfer between systems, and disconnected service processes. How can collected data be utilized more efficiently and service processes monitored better?
Systems link to each other through integrations, which may have been implemented in significantly different ways depending on the systems and their age. Some integrations may not have been documented, and it is possible that no one is responsible for the overall picture of integrations. The system landscape becomes complex and difficult to manage. Situations where changing one connection causes unpredictable results in the entire system landscape are, unfortunately, quite common. With the digitalization of services, adding constantly developing mobile applications that have been implemented in an agile manner to this kind of complex system landscape is usually complicated and expensive.
Integrations between systems are also vital for offering a smooth service. Different systems or parts of systems link to different stages of service processes. Some processes may be so simple that completing them requires updating only one or two systems. This is rarely the case, however. A task that sounds simple, such as making an appointment, may require data from several different systems and, at the same time, completing it may cause changes in several different background systems.
"Connecting processes, systems and technologies together without planning or governance is the leading cause of failure in IT projects and can increase total IT cost by over two times." - Gartner, October 2017
There is a very simple, user-friendly solution to these problems. An integration platform allows the management of all the integrations between the systems and combining systems of varying ages with very different implementations. This frees up resources for creating genuinely mobile applications implemented in an agile manner by enabling the reliable and easy integration of these systems to existing background systems.
An integration platform solves many of the challenges of medium and large enterprises in a digitalizing business environment. • Integrations managed by an integration platform function predictably even in complex system landscapes that include systems of varying ages and with different implementations. • Solutions required by digitalization, such as mobile applications and APIs, can be easily and reliably connected to even the heaviest existing ERP, CRM, HR and WFM systems that support business. • An integration platform enables faster and more efficient, always predefined service processes and the elimination of many manual stages. • The amount of time that was previously spent on waiting between different service processes is greatly reduced or eliminated. • All parties can see the progress of the service process in real time. • Quality and efficiency will improve when it is possible to monitor how much time (=money) is spent on completing a service request and which parts of it are problematic. • Limitless reporting options that combine data from many different systems.
Processes managed by an integration platform can also be monitored in real time. The platform and all systems covered by it can also be linked to an internal or external reporting application. Reporting shows what time is being spent on, and operation can be planned based on detailed information.
HiQ’s FRENDS integration platform operates as a cloud service and is entirely industry and system-independent. The platform can be integrated to any ERP, backend or frontend system, even if it is customized or made only for the company’s own use. The adoption of a hybrid integration platform is fast regardless of what technical solutions have been utilized in the integration environment or what systems it includes. The service works intuitively and is comprehensible even in a complex environment. It makes it easy to verify what the integrations enable and what their benefits are for business. The integration platform also facilitates the work of technical experts.
No platform will automatically solve all of the challenges, but will make solutions as easy as possible for experts: maintenance becomes easier, risks decrease, and productivity can be monitored.
FRENDS connects all of your organizations processes, systems and technologies together with hybrid integration.