Production is the most crucial phase of the solution’s lifecycle. Functioning support and maintenance for a production environment ensures the continuity of business. We take care of your service with the experience of over 100 customers and with agile service models through a single contact point.
24/7 service availability
60,000 tickets successfully solved per year
Choose your SLA
Health Checks
Ensure business contonuity with Frends Support services. We will take full production responsibility for:
Operations and Intergration Support
__Incident management __
Taking rapid actions to respond to and resolve critical incidents:
- Detection
- Reporting
- Categorising severity
- Investigation
- Resolution and recovery
- Closing the incident case
- Follow-up
- Communication (regular updates on the
- progress of the resolution)
- Supplementing the documentation
__Change management __