Frends Services

We take care of your integration investment, making sure solutions function and stay up to date.

Production is the most crucial phase of the solution’s lifecycle. Functioning support and maintenance for a production environment ensures the continuity of business. We take care of your service with the experience of over 100 customers and with agile service models through a single contact point.

24/7 service availability

60,000 tickets successfully solved per year

Choose your SLA

Health Checks

Ensure business contonuity with Frends Support services. We will take full production responsibility for:

Operations and Intergration Support

__Incident management __

Taking rapid actions to respond to and resolve critical incidents:

  • Detection
  • Reporting
  • Categorising severity
  • Investigation
  • Resolution and recovery
  • Closing the incident case
  • Follow-up
  • Communication (regular updates on the
  • progress of the resolution)
  • Supplementing the documentation

__Change management __