In a competitive transport sector companies must adapt quickly to meet customer expectations. Lähitaksi recognized that its existing, complex IT environment was a barrier to the speed and innovation needed for growth. Manual processes were time-consuming, and a lack of data transparency made it difficult to optimize operations effectively. The company needed a new foundation that would enable it to innovate faster and more efficiently.
"We are thrilled to support Lähitaksi on their journey to becoming more connected and data-driven. This isn't just about replacing old technology, but about the potential. Lähitaksi can build a future-proof digital core that allows them to connect systems, automate workflows, and ultimately, innovate at a high speed. They can focus on creating value rather than being constrained by a complex IT landscape,” says Timo Vesa, COO at Frends.
The partnership will target the heart of the customer and driver experience. By automating the entire journey, from booking and payment to invoicing, Lähitaksi can eliminate manual bottlenecks and ensure transparency. This in-turn creates operational efficiency and a better, more modern experience for everyone who relies on their service.
"Choosing Frends was a strategic decision to modernize our operations. To succeed, we need to be agile, and Frends gives us that flexibility. We can optimize our business processes and serve our customers and drivers better. This gives us the ability to respond to market changes quickly and positions Lähitaksi for the future," says Petri Aarnio, CEO at Lähitaksi.
Petri Aarnio, CEO at Lähitaksi, and Timo Vesa, COO at Frends.
Frends is the European iPaaS company offering low-code, AI-augmented solutions built for mission-critical automation that connect cloud, hybrid and on-premises systems with full transparency and visibility. Founded in Finland in 1988, Frends has industry leaders, municipalities and public sector organizations among its over 6,000 customers, including Fazer, Mehiläinen, Haypp Group, Onemed, the City of Helsinki and Eltel. Frends' usability, integration and API management capabilities have been constantly recognized by G2 and Gartner's Magic Quadrant for iPaaS.
Lähitaksi exists to make sure you get where you need to go. Lähitaksi provides premium taxi services to residents and visitors in Helsinki and the capital area, Riihimäki and Lapland 24 hours a day, every day of the year. Our goal is to meet our customers' demands and provide them with an easy, quick, and friendly service from the moment they make their first call to the completion of their ride. Founded in 1965, Lähitaksi has become one of the leading taxi centers in Finland. With over 1,400 taxis at our disposal, we ensure efficient service for our customers.
Sandra Siljestedt
sandra.siljestedt@frends.com
+46707-424298