Showcase: Eltel Networks

Eltel's modern process automation: Automated work processes bring cost savings, reliability and transparency.


Service-Centric process automation

Eltel Networks is a leading Northern European builder and maintainer of electricity and telecommunications networks. Complex infrastructure networks span on wide geographic area making the service and maintenance demands high for the people and information systems.

Service-centric processes have been built with HiQ and FRENDS as an integration partner for over 10 years. Eltel handles 1.5 largest automated work order messages per year through its HiQ solution.

"In recent years, we have harmonised our information systems and established shared procedures for handling customers in different regions. "
-Tea Kaivoluoto, CIO, Eltel Networks

Automated background processes enable modern field work management and reporting

Customer Words

“The services we provide to Eltel are a perfect example of a reliable business environment that serves as the basis for company’s growing IT infrastructure and services.” says Jukka Rautio, Managing Director, HiQ Finland.

"The extended cooperation lets us bring added value and introduce the harmonious service concept to all our markets in an efficient and agile way."
-Tea Kaivoluoto, CIO, Eltel Networks

Process automation and workflow automation solution optimizes workflows and communications between subscriber, installer and network assets by unifying and automating order-delivery processes between different customers and different country companies in the Nordic, Baltic, Poland and Germany. Benefits include: cost savings, reliability and transparency in critical business processes, faster delivery times and better customer service.

Close partnership in the development and maintenance since 2007

HiQ is helping Eltel to develop and maintain a comprehensive modernized IT architecture. Over the years, the partnership has expanded to include project delivery, application support, maintenance and project management services. Deliveries are made flexibly using HiQ's Finnish and Polish operations.

years of partnership in integrations and maintenance

Eltel - Shaping Future Infranets

Eltel Networks is a leading northern European provider of technical services for power and communication networks. They deliver a comprehensive range of solutions – from maintenance and upgrade services to project delivery. This includes design, planning, building, installing and securing the operation of power and communication networks for a more sustainable and connected world today and for future generations. Eltel Group employs over 7 100 people.

You can read more about Eltel Group at

Would you like to see how FRENDS solution can benefit your business? Get in touch with us for a demo meeting, during which we would be happy to show your FRENDS eiPaaS in action, and look at your individual case.

Book a demo meeting | Get a free 30 day trial (no card required)

Join us for the upcoming webinar in Swedish about the integrations for the energy sector!

Click to register

Enter your email address to get our newsletter.