Showcase: Helen

Helen has built hundreds of integrations with the FRENDS eiPaaS while enabling rapid development of new services ranging from API's to process automation needs.

API
Managed File Transfers

Watch Case Video

Introduction

Helen Ltd provides its customers with electricity, district heating and cooling as well as various other services for small-scale energy production and for the efficient management of its customers’ personal energy consumption. Helen has been awarded the title the world’s most efficient provider of urban energy, and it serves over 400,000 customers throughout Finland. Helen’s district heating network covers 90% of Helsinki’s heating needs, and its network of energy-efficient district cooling is being expanded in Helsinki. As a pioneer in energy solutions, Helen is constantly rolling out new services such as solar power solutions and the flexible Jousto service directed at businesses.

"With the FRENDS integration platform, routine tasks such as customer service operations have been extensively automated"
-The collaboration between Helen and HiQ is smooth. HiQ’s strong sector-specific expertise has become evident during projects and change management operations.

Customer Words

Process automation has become simpler, and even the integration of older back-office software systems can be implemented for third parties using modern methods.

"FRENDS also enables the integration of older and newer back-office software implemented using different technologies."
-The collaboration between Helen and HiQ is smooth. HiQ’s strong sector-specific expertise has become evident during projects and change management operations.

The Challenge

Helen has been awarded the title the world’s most efficient provider of urban energy, and it serves over 400,000 customers throughout Finland. Helen’s district heating network covers 90% of Helsinki’s heating needs, and its network of energy-efficient district cooling is being expanded in Helsinki. As a pioneer in energy solutions, Helen is constantly rolling out new services such as solar power solutions and the flexible Jousto service directed at businesses. Interest in electric charging solutions for transport has increased in all of Helen’s customer sectors, and Helen takes on a strong role in developing new electric transport services and operating models.

These growth objectives and new innovative energy solutions set high demands for Helen’s back-office software. Helen has a long history of system integration. Over the years, various different applications have been implemented, but as operational needs have become more complex and production volumes increased, the features of the existing integration solutions have no longer fully met Helen’s needs.

The Goal

The goal was to update the integration implementation model in such a way that a single integration solution would be enough for the flexible implementation of business operations’ development needs and the gradual replacement of back-office software. Additionally, the integration of services implemented using the SaaS model required new kinds of solutions. During the renewal, particular emphasis was placed on the centralised management and monitoring of data streams.

As remotely operated electricity meters became increasingly common in the 2010s, the processing of large data masses had to be seamless on the new integration platform. On the other hand, one of the requirements was to create a platform for developing modern processes and operating models and for publishing APIs.

The Solution

With the HiQ FRENDS integration platform, Helen is able to implement new process automation and application integration solutions faster and more efficiently. FRENDS also enables the integration of older and newer back-office software implemented using different technologies. Process automation has become simpler, and even the integration of older back-office software systems can be implemented for third parties using modern methods. With FRENDS, Helen is also able to use APIs comprehensively and efficiently.

The Results

Helen has already implemented hundreds of integrations using the FRENDS integration platform. The new integration platform has allowed for the application of different solution models and implementation methods in process automation that were not possible with the previous product solutions. With the FRENDS integration platform, routine tasks such as customer service operations have been extensively automated, and the task descriptions for customer service have changed accordingly.

Efficient collaboration between teams of experts

The collaboration between Helen and HiQ is smooth. HiQ’s strong sector-specific expertise has become evident during projects and change management operations. The jointly agreed upon operating models in terms of maintenance and incident management work well, and the promotion of development projects together with its related resource management concept is flexible.

Enter your email address to get our newsletter.

Loading...