AddSecure was founded with roots in Telia and Telenor, initially focusing on critical communications and monitoring of alarm systems. Over the past nine years, the company has undergone a significant transformation journey marked by 24 strategic acquisitions. This has enabled an expansion from pure alarm communications to a broader portfolio, including fleet management and various safety and security solutions.
Today, AddSecure’s offerings encompass everything from alarm communications, personal safety, and emergency alarms to fleet management, electricity grid monitoring, video surveillance, and connected vehicles. With coverage across Europe, AddSecure continuously works to streamline its offerings and migrate from older platforms to more modern systems to meet customers' needs in a rapidly changing environment.
Frends platform means an improvement in efficiency, allowing employees to focus on value-creating tasks while enabling customers to get started faster without waiting.
Martin Hult, Director Digital Transformation, AddSecure
Before partnering with Frends, AddSecure had no central strategy for integration – resulting in point-to-point solutions between individual systems that were often outdated and built ad hoc. With all the new acquisitions AddSecure brings on board, it becomes even more complicated to migrate all the different systems used by the various companies.
“The problem was that there was no clear strategy for integrations. In cases where integrations even existed, they were very local and built in a way that was considered best practice in the past. It was inefficient, complex, and highly dependent on individuals,” says Martin Hult, Director Digital Transformation at AddSecure.
To address these challenges, AddSecure began collaborating with Frends in 2020. After a thorough evaluation and comparison of various platforms, they chose Frends for its flexibility, cost-effectiveness, and user-friendliness for both technical and non-technical users.
“Frends was the most flexible solution we found that supported our IT strategy and the digital transformation we wanted to achieve. With Frends, we can integrate solutions both locally and in the cloud. At the same time, it is easy to use even for non-technical people. That was the most important thing for us,” says Martin.
The collaboration with Frends has enabled AddSecure to establish a centralized platform everyone can use, simplifying and streamlining the integration processes. Since the platform also facilitates non-technical users, it’s expected to reduce dependence on specific technical experts and enable more people to contribute to the integration work.
“A concrete example is the automation of the entire workflow for a product line within a business unit, reducing our order handling time from thirty minutes to just two minutes. This has increased efficiency and reduced the manual workload, which in turn can improve both internal satisfaction and the customer experience”, says Martin.
Through the collaboration with Frends, AddSecure has made significant strides towards a more modern and efficient integration strategy, creating value both internally and for customers. Frends has become an important part of AddSecure’s toolkit, with the potential to continue supporting the company’s digital transformation and business development forward.
“Thanks to the Frends platform, we have managed to automate the entire process from order placement on the web to the automatic configuration and provisioning of a dozen systems. This is a significant improvement in efficiency, allowing employees to focus on value-creating tasks while enabling customers to get started quicker without waiting,” says Martin.
Streamlined order handling: Automation of the order handling process has reduced the time from 30 minutes to just 2, increasing efficiency and customer satisfaction through faster delivery and reduced manual workload.
Centralized integration platform: With a centralized platform, AddSecure has simplified and streamlined its integration processes, reducing complexity and improving oversight of company-wide integrations.
User-friendliness for non-technical users: Frends’ user-friendly interface has enabled non-technical personnel to understand and create integrations, reducing dependence on specific technical experts and spreading competence widely within the organization.