How integrations can streamline public sector efficiency – regardless of your role

Understanding how much it can help your workday by quickly and easily creating an integration with Frends enterprise iPaaS may seem tricky, especially if you haven't fully grasped the concept of "integrations" yet.

Understanding how much it can help your workday by quickly and easily creating an integration with Frends enterprise iPaaS may seem tricky, especially if you haven't fully grasped the concept of "integrations" yet. Let's start from the beginning:

What is Frends?

Frends is an integration platform that enables businesses to streamline their business processes. The streamlining is achieved by connecting systems, applications, and data sources so they can exchange and comprehend each other's information. Frends also offers several features and tools that allow businesses to create and manage their integration flows in an easy way.

But what does integration mean?

In simpler terms, integrations act as bridges between different programs, allowing them to understand, collaborate, and exchange data. It could be seen as a conductor or a template that translates information for various systems so they can speak the same language. This enables tasks to flow smoothly between a company's many different systems and software – without any hassle.

For instance, a municipality can use a financial system for budgeting, accounting, and invoicing. When the system is integrated with banking services and suppliers’ databases, invoices can be automatically matched with payment solutions – a seamless way to reduce manual work and the risk of errors.

How can integrations help me in my work?

It might be challenging to imagine how an integration platform could benefit you specifically. However, the fact is that most jobs today benefit from the efficiency and automation that come from integration; and that's also why Frends already is used by more than 500 Nordic public and private organizations. Frends is a flexible platform that can be tailored to meet the specific needs of a municipality and adapt to changes – an asset that allows you to handle new challenges without replacing your existing systems.

Here's how an integration platform can streamline the public sector:

1. Save time and resources for municipal staff

Frends' integration platform can make municipal work more efficient by automating tasks. Municipalities often use several IT systems to manage different aspects of finances, schools, social services, and infrastructure. By letting Frends integrate these systems, information is shared smoothly, reducing the need for manual data entry that can lead to errors. This also saves time and resources for municipal staff who can automate certain tasks, freeing up their time.

Municipalities such as Helsingborg, Sundbyberg, Kalmar, Karlskrona, Kungsbacka, and Östersund already use Frends iPaaS today, and the ways they utilize the platform vary. Some examples of automated tasks include:

  • Internal management of staff
  • Payroll processing
  • Applications for building permits
  • Automation within the education sector

The advantages that integrations bring include user-friendliness and reduced administrative costs. By integrating the municipality's different data systems, Frends can also provide the employees with quick access to relevant information about residents, making it easier to offer fast and personalized service.

2. Promote digital projects for both large and small initiatives

In Helsingborg's municipality, digitalization has taken another step forward. Frends is used as an integration platform on the central data platform, and an interesting project has been set up. The AI assistant Laiban is available on iPads in the municipality's preschools. Laiban can answer children's questions about who is picking them up, which friends are coming to preschool today, or what's for lunch. As a first step, children have taught Laiban which clothes are suitable for different weather conditions. Laiban is available in multiple languages.

3. Streamline with automated tasks

A common challenge for most municipalities is that residents retire. Expenses need to be paid but, at the same time, revenues decrease. Here, Frends' integration platform can work as a solution by using automation to make teams more efficient – a solution that can replace the loss of personnel and save the municipality both time and money.

In summary, integrations can help you in your work in the following ways:

  • Efficiency: By integrating different systems, organizations can automate repetitive tasks and processes, reducing manual workload and increasing efficiency.
  • Data quality assurance: Integrations can help ensure that data is consistent and accurate across different systems, reducing the risk of incorrect information.
  • Improved customer service for residents: By connecting systems, the municipality can offer residents a seamless and personalized experience that meets their needs. This is made possible through integrations providing real-time access to customer information from various sources.
  • Simplify decision-making: Faster access to relevant information can help leaders make the right decisions at the right time.
  • Cost savings: Process automation and reduced manual work can lead to significant cost savings in the long run.

With Frends' integration platform, new digital services can be quickly developed, data systems can be easily connected through integrations, and many time-consuming processes can be automated. Contact us if you have any questions about how we can help you specifically!


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