Järvenpää is one of the fastest-growing municipalities in Finland, and it is investing heavily in improving the efficiency of its operations and developing its information capital. Its strategic orientation includes focus areas such as knowledge management and the use of hyperautomation, which will significantly improve the efficiency of the municipality's internal work. Residents will also benefit from smoother digital services.
Toni Pallaspuro, Chief Information and Digital Officer for the City of Järvenpää, says that the most important thing is understanding the overall architecture and harmonizing the operations.
As industries and service areas become independent, operations become fragmented and siloed over time. For this reason, it was time for the city to build shared, centralized systems and services with an integration platform as the basis for all management and decision-making.
"Frends has been on the market for a long time. We were convinced by its results and the comprehensive solution combined with the visual interface."
Toni Pallaspuro, Chief Information and Digital Officer for the City of Järvenpää
Before any integration projects could start, the fundamental questions that needed the answers were:
- how does information flow?
- who has/should have access to information?
- how do problems get identified and located?
Pallaspuro points out that the municipalities' customers are often the users of different service areas:
"The same customers build a house and enroll their children in daycare, visit museums and swimming pools, and enjoy a well-maintained urban environment. Data should be easily utilizable by services, flow between service areas, and used in management and decision-making."
Pallaspuro estimates that improving automation and knowledge management in many municipalities will require radical developments in the operating environment in the coming years. He wanted to set an example of how even a medium-sized municipality can radically transform itself with available resources and a suitable solution.
Järvenpää chose the Frends integration platform because it provides good visibility into the environment, supports documentation, and improves data utilization most cost-effectively.
The cooperation focuses on office automation, which consists of integrations and process automation implemented using the Frends integration platform, and Ui-Path software robotics. The acquired raw data now serves as a basis for knowledge management in the city.
Järvenpää city managed to build shared, centralized systems to improve residents' experience and reduce manual work:
"Centralised solutions such as our integration platform play an important role if we want to expand the use of data, enable process automation, and improve data management on a large scale. This increases manageability, reduce manual work, and improve the customer experience."