Adopting Frends Platform has resulted in a 50% reduction in development time and has streamlined its processes, bolstering MLE's standing as a subsidiary of a global industrial giant.
Business Goals
Situated within the vast corporate matrix of Mitsubishi Logisnext Co. Ltd., a premier global provider of forklifts, automation, and logistics solutions, Mitsubishi Logisnext Europe Oy (MLE) leverages the expansive reach and resources of the conglomerate. Additionally, Mitsubishi Logisnext (ML) elevates its global stature by being an integral part of the Mitsubishi Heavy Industries (MHI) Group. With its roots tracing back to 1870, MHI has evolved to be a preeminent industrial force globally, with a diverse portfolio that includes aviation, energy, environmental solutions, industrial manufacturing, and cutting-edge engineering.
A pivotal aspect of MLE's operational strategy is its ability to analyze and refine customer processes, which offers them a competitive edge. Their foundation rests on three pillars: relentless innovation, an award-winning user-friendly design philosophy, and an unwavering commitment to customer service.
Further strengthening its operational framework, MLE has integrated Frends iPaaS (Integration Platform as a Service) into its ecosystem. This strategic decision was driven by the company's dedication to enhance operational efficiency, minimize errors, and streamline daily functions. Frends plays an indispensable role in ensuring accurate data flow, thus fortifying MLE's overall operational control.
"In comparison to our previous integration platform, Frends impressively reduces development time by a staggering 50%."
Toni Koski, IT Director at Mitsubishi Logisnext Europe Oy
Integration Challenges
Emerging from an ERP-focused environment, MLE transitioned into a multi-system framework to better accommodate its expanding business needs. This transition underscored the necessity for a seamless data flow between diverse systems, prompting MLE to explore various integration platforms. The goal was to identify a platform that provided scalability, flexibility, and aligned with their comprehensive integration objectives. Frends iPaaS, with its promise of precision in data transfer and robust operational control, emerged as the natural choice.
Toni Koski, IT Director at Mitsubishi Logisnext Europe Oy, explains:
"With 20 central systems spanning from HR to ERP, the need arose for a robust tool to guarantee seamless, reliable data flow. This enhancement was critical to elevating our operational processes. Frends iPaaS emerged as a versatile, all-encompassing solution, facilitating communication across various domains, including product development, manufacturing, and project deliveries."
Results
Adopting Frends iPaaS has been transformative for MLE. The platform's intuitive interface has been accommodating for a diverse user base, ensuring easy adaptability. Its implementation has been pivotal in automating core processes like routing inbound order flows to factory configurators based on content parameters and streamlining truck configurations. Processes that were formerly manual and susceptible to errors are now efficiently automated. Koski, representing MLE, highlights that thanks to Frends, they've seen significant time and labor savings, especially in truck order reception and configuration creation.
"Frends acts as a vital catalyst for our sustained growth, addressing crucial aspects of our operations that would otherwise be challenging to manage. In comparison to our previous integration platform, Frends impressively reduces development time by a staggering 50%," shares Koski.
He further emphasizes the accessibility and ease-of-use of the Frends iPaaS, highlighting its user-friendly interface that is designed to cater to a diverse user base: "For many, a basic understanding of IT systems is more than sufficient to be able to use Frends," Koski points out.
He continues with assurance:
"The usability of Frends stands out. Even for those who haven't had exposure to similar technologies, it only takes about half a day to get familiar and start executing their tasks. There's no need for coding expertise; a foundational grasp of systems or IT is all that's required."
Moreover, the Frends platform has enhanced MLE's communication with customers by offering timely updates on product production status. So far, MLE has executed almost one hundred integrations through Frends iPaaS, signaling a fruitful partnership that aligns with their commitment to quality and cost-efficiency.
"We recognize the substantial potential in Frends and are committed to extending our utilization even more extensively. Quality remains a cornerstone of our competitive edge, and Frends empowers us to maintain the desired level of quality while optimizing operational costs. The collaboration with Frends has been exceptionally smooth and productive. Frends’ consultants’ profound comprehension of our unique use cases and strategic objectives has greatly contributed to our sustainable growth,” Koski concludes.