In today's retail business consumers are expecting more and more connected services and personalised experiences. With Frends many retail and e-commerce organisations are accelerating the development of their new consumer-facing services, reducing the costs of the back-end processes, and ensuring real-time data flow across all business systems.

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Connect all your business systems in one one place

Make your systems talk to each other and esnure real-time data flow. With Frends you can easily integrate all your business tools: ERP, CRM, Delivery management, Accounting, Logistics & Inventory management, Digital payment, and Order management systems.

Frends supports all types of data conversion and integration scenarios: Managed File Transfers, ETL / ELT, Process Automation, Application Integration and API development/management and using external APIs within process orchestrations or own APIs.

Bring visibility across the whole supply-chain

With Frends you can create, manage, and monitor all your business processes in real-time. Inventory and stock status, vendor data, delivery & shippment, CRM data - all synchonised, allowing your teams to assess the effeciency of every cycle in a supply-chain. Gain a 360 degree view to ensure always up-to-date product pricing across the online and offline stores, secure timely stock refill, and continiously drive sales.

Reduce errors and manual work

Automate manual processes and free your team's time. Frends offers world-class capabilities for advanced task triggering, alerts, error and excheption handling.

You can automate and enable:

  • Invoice processing
  • Product pricing
  • Order return process
  • Stock assessment
  • VAT processing
  • Dropshipping
  • Large product catalogies via APIs using Digital Integration Hub approach

to reduce the errors and delays of siloed systems residing both on cloud and on-premise.

Join the digital ecosystem and develop new customer services faster and cheaper

Take the most of the APIs flexibility and a Digital Integration Hub approach to start creating new services. Extend your customer experience by creating new customer-facing applications and loyalty programs. Build a unified digital ecosystem and tie together your internal systems with external partners and stakeholders' systems to co-create new business streams and provide the most customised service to users.

As a CData partner, Frends offers dozens of commercial connectors for retail.

Extend the life-time of your legacy system

Are your old legacy systems preventing you from starting a full-speed digitalisation? Build a Digital Integration Hub for your integrations with Frends to take off the pressure from your legacy systems and shift the whole workload to APIs. With this approach, it is also possible to extend the lifetime of an ERP for an extra decade.

  • Enable digitalization of the old legacy systems by using an integration platform;
  • Speed up the process of deploying responsive and reliable APIs;
  • Ensure compitability of infrastructure with hybrid and multicloud architectures;
  • Reduce over-provisioning and overloading of back-end systems,
  • Enable real-time data analytics when API integration platform is combined with Digital Integration Hub.

Modernize EDI (Electronic Data Exchange)

With Frends you can modernize your EDI business processes by first creating all of your EDI connections yourself without the need for a costly middle-man, or EDI-operator, doing the transfers for you. This can result in significant cost savings with little investment. Additionally adapting a strategy to slowly move away from legacy technologies such as EDI towards more modern API centric architectures is just a few clicks away with Frends iPaaS.

Frends includes also a Supplier portal to connect small and medium size suppliers to your network and business transactions.

Enabling drop-shipping

Frends partner Vaimo develops eCommerce solutions for their customers. For example, a multichannel B2C retailer integrated their legacy ERP, Webshop and suppliers' ERP together. This integration enabled the end-customer to show actual warehouse balances of the suppliers in their Webshop, thus reducing the need for a local intermediate warehouse. Direct sale from suppliers or manufacturers warehouses is called Drop-shipping. The benefits are multitude:

  1. Reduce environmental impact.
  2. Cost-savings as no own warehouse is needed.
  3. Complete and resilient automation without manual work.

Furthermore, a consumer sees a seamless service chain as all the tracking codes and data is also integrated into the Webshop from the suppliers' systems. In this same case, Vaimo enabled Webshop to show also the balance of goods in each walk-in store, thus avoiding unnecessary trips to stores.

Using Digital Integration Hub in eCommerce

Another clear use case is enabling large quantities of product data to be available in Webshop. For example, B2B importers and manufacturers may have a vast amount of products in their PIM. Each product may include lots of information, from basic product details to blueprints and installation videos. The challenge was that Webshop needed a concurrently large amount of data from the Product Information Management (PIM) system. Even though PIM was modern, it was not designed to answer hundreds of concurrent product information requests. In this case, the customer used the Digital Integration Hub approach of Frends to pump data from PIM to the intermediate hyperfast database in the cloud. This intermediate database serves Frends API's that the customer portal use. Frends is designed to serve thousands of concurrent messages and scale when needed, e.g. in containers. Frends protects the underlying system and helps to move towards a more resilient data architecture.

In this same case, Vaimo also enabled B2B importer's customers to buy more goods when needed automatically. This way, no humans are required when end-customers stock is near empty and the need to refill supplies arises.

More cases:

How to localise and scale your e-commerce with an automation

How to manage your retail stock and inventory and keep the status up-to-date

How to automate product & order statuses in real-time across the supply-chain and improve visibility