From order to cash, without the manual work in between

O2C spans more systems than most companies realize, from CRM to ERP, warehouse, logistics, invoicing, payments, e-commerce and reconciliation. Frends connects and automates the full cycle, so orders move faster, invoices go out on time and cash arrives when it should.

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Managing the high cost of manual work and lack of visibility

Most O2C problems only become visible when they hit the business. An invoice goes out late because fulfillment didn't trigger it. A payment arrives but nobody matches it to the right invoice. An order fails to sync between e-commerce and ERP. Each failure is small on its own; together they extend the cash conversion cycle and add cost at every step.

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Manual work dominates the process

Finance teams re-enter order data, chase approvals by email and reconcile payments against invoices by hand. The manual overhead is high, the error rate follows, and the capacity that should go toward analysis and decision-making goes instead to keeping the process moving.

Manual work dominates the process

Disconnected systems create errors at every handoff

CRM, e-commerce, ERP, WMS and finance systems rarely update each other in real time. Orders pass between teams manually, data gets re-entered and errors compound at every handoff. By the time finance notices a discrepancy, the damage is already done.

Disconnected systems create errors at every handoff

IT becomes a bottleneck for every process failure

When an integration fails, business and finance teams depend on IT to investigate, fix and rerun the process. Custom scripts and legacy connectors are expensive to maintain, and every support ticket adds to an already stretched team.

IT becomes a bottleneck for every process failure

Process failures stay hidden until they cause damage

Without centralized monitoring across the O2C flow, failed order syncs and missed invoice triggers go undetected until a customer complains or a reconciliation error surfaces. By then the fix requires IT involvement and the delay is already measured in days.

Process failures stay hidden until they cause damage
Frends acts as our switchboard and central hub for everything related to sales and inventory. Thanks to Frends, it’s now easier for us to expand and continuously enhance our customer offerings.

Janne Kalian

Chief Operations Officer at Haypp Group

One layer running O2C end to end

Frends connects every system involved in the O2C cycle — from order capture through cash application — and automates the workflows between them. Customers automating O2C with Frends report a 90% reduction in manual work and a 35% reduction in integration maintenance costs.

One automated flow Resolve exceptions without IT Real-time data across every system Cash flow visibility
One automated flow
One automated flow
Resolve exceptions without IT
Real-time data across every system
Cash flow visibility

Frends connects every system involved in the O2C cycle — from order capture through cash application — and automates the workflows between them. Customers automating O2C with Frends report a 90% reduction in manual work and a 35% reduction in integration maintenance costs.

One automated flow from order to cash

When an integration fails, such as an order sync or invoicing process, finance teams see it immediately and rerun the process themselves through the Business Automation Portal. No IT ticket, no delay, no disrupted close cycle.

Finance teams resolve exceptions without IT

Orders, inventory, payments and financial records stay synchronized across CRM, ERP, WMS and finance platforms as events happen. Finance teams work with accurate, current data rather than yesterday's exports, which means forecasting reflects reality.

Real-time data across every system

With O2C flows automated and monitored, finance teams gain a live view of order status, invoice aging, DSO and cash position. That visibility supports collections management and financial forecasting rather than reactive firefighting.

Cash flow visibility that supports proactive decisions

Automate end-to-end and across every system

End-to-end process orchestration

Frends orchestrates the full O2C lifecycle in a visual BPMN 2.0 flow — from order capture through fulfillment, invoicing, payment collection and cash application. Complex multi-step processes are modeled visually, readable by both IT and business stakeholders and faster to build and maintain than custom-coded workflows.

Cross-system integration and real-time data synchronization

Connect CRM, e-commerce, ERP, WMS, TMS, payment gateways and AR systems into one automated flow. Orders, inventory and payment data stay synchronized across all platforms as events happen. No manual re-entry, no batch delays.

Automated invoicing and payment reconciliation

Connect fulfillment events to invoice creation in ERP or billing systems, and match incoming payments to invoices automatically using rules across AR, banking and payment platforms. Cash application happens without manual intervention.

Self-service exception handling via Business Automation Portal

Finance and operations teams monitor O2C flows, identify failures and rerun failed processes directly, without raising IT tickets or waiting for developer support. Up to 85% fewer IT support tickets for O2C-related failures.

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End-to-end process orchestration Cross-system integration and real-time data synchronization Automated invoicing and payment reconciliation Self-service exception handling via Business Automation Portal

One platform for all your integration needs

Ready to see EDI to ERP Integration in action and how Frends iPaaS can transform your operations with a scalable solution?
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