Production is the most crucial phase of the solution’s lifecycle. Functioning support and maintenance for a production environment ensures the continuity of business. We take care of your service with the experience of over 300 customers and with agile service models through a single contact point.
- Free your key resources to development
- Reduce personnel risks, service availability up to 24/7
- Full visibility to development and production status
- Lower maintenance costs with solid operating models
24/7 service availability
60,000 tickets successfully solved per year
Choose your SLA
Health Checks
Ensure business contonuity with Frends Support services. We will take full production responsibility for:
Operations and Intergration Support
__Incident management __
Taking rapid actions to respond to and resolve critical incidents:
- Detection
- Reporting
- Categorising severity
- Investigation
- Resolution and recovery
- Closing the incident case
- Follow-up
- Communication (regular updates on the
- progress of the resolution)
- Supplementing the documentation
__Change management __
Assessing the needs for technology and business transformation and implementing the changes:
- Identifying the change need
- Recording the change need
- Identifying change and impacts together with the customer
- Review
- Customer approval
- Adding the change on the small-scale development backlog
- Backlog management
Health checks
Inspecting and reporting on:
- Interruptions and errors accumulated
- Integrations that are disabled
- Size of databases and database logs
- Problems with remote connections
- Product update recommendations
- Monitoring configurations
- Status of documentation
__Service management __
- Maintenance of tools and documentation
- Reporting
- Monthly Service meetings
- Resource management
- Communication
Integration standard changes
Implementing changes to process configurations that can be done without accessing process editor/code:
- Changes to schedules
- Changes to connection points
- Environment variables
- Amount of retries
__Traning services __
- Frends training for developers
- Frends training for administrators
- Architecture guidance
- Hands-on guidance to solve specific issues
How to start
Tell us more about your Support needs, and we will tailor the package for you.