BN Bank focuses on providing the best customer experience possible. The digital bank serves its customers by phone and email and excels at delivering short handling times. One of the cornerstones of the bank's operations is cost-efficiency, which they aim to strengthen with Frends iPaaS. The integration platform supplements BN Bank's current RPA solution, which automates repetitive tasks.
"We used to rely on external agencies in our API development. With Frends iPaaS, maintaining and making changes for APIs is faster, more cost-efficient, and in our own hands. You don't have to be particularly a developer to use low-code Frends iPaaS," says Vegar Kruke, IT Manager at BN Bank.
Due to strict bank regulations, BN Bank was extremely thorough in its selection process and compared three similar solutions.
"The discussions, risk analysis, and proof of concept work took a long time as we wanted to ensure making the right decision. We value that Frends is a perfect-sized European company with which we have a direct relationship. Compared to the other two iPaaS vendors, Frends has the most predictable pricing and access to deep-level product support," says Kruke.
The deployment of Frends iPaaS begins with replacing an API solution for BN Bank's CRM system, HubSpot. Then, the goal is to replace some of the external APIs to improve communication with partners.
"We are happy to cooperate with such a forerunner in the banking industry that shares our values in fairness and has a modern way of thinking. Together, we can inspire other organizations in highly regulated fields to renew their architecture and gain significant results while ensuring the highest security," says Jukka Rautio, Head of Frends.
About BN Bank:
At BN Bank, we work to make banking easy. With roots dating back to 1961, we have worked for many years to provide excellent solutions to our customers in both the retail and corporate markets. The name BN Bank originated from Bolig- of Næringsbanken and dates back to 1992 when our banking license was granted. We specialise in real estate financing, mortgages, and cost-effective deposit and payment solutions for private customers and small and medium-sized enterprises.
A select group of SpareBank1 banks currently owns BN Bank. Business is conducted nationwide, albeit without branches, but from our headquarters in Trondheim and an office in Oslo.
In order to be the best bank for our customers, we have invested in digitalisation and robotisation, where BN Bank is now among the leaders in Norway in utilising new technologies. The purpose is to let technology undertake system tasks, thus allowing as many employees as possible to provide our customers with the best customer experience possible.
About Frends:
Frends iPaaS (Integration Platform as a Service) is a Nordic alternative to the global iPaaS platforms and offers tools to integrate applications in the compliant cloud, hybrid, and on-premises. With Frends, businesses can build integrations, automated processes, and APIs in BPMN 2.0-based Low-Code, which reduces costs in development, documentation, and management. Frends is made for BizDevOp teams and enables team collaboration.
Frends platform was established in Finland in 1988 and has snowballed in the Nordic region's domestic markets and internationally, with over 4000 customers in +16 countries.
For more information about Frends, visit: https://frends.com
