You Spoke, We Listened Contribute to the Future of Frends in 2025

Thanks to your feedback shared to shape Frends during 2024, we’ve made huge strides together! You highlighted priorities like GPT Features and a Business User UI—and we’re happy to say these features are now live. With your input, we’ve continued to refine our platform, focus on what matters most. Now, we’re looking ahead by asking you to take part in our survey to get ready for 2025.
Frends iPaaS PoC

Shaping 2024 Report

Thank you to everyone who participated in our last year's survey. Your input is invaluable and provided us with clear insights into what you value most and how we can grow together. Here’s what we learned👇

45

Net Promoter Score

6

Months or Less to Achieve Time-to-Value

91%

Meeting Business Requirements

Results More in Detail

Your Favourite Features

Features like Process Development, Monitoring & Troubleshooting, and API Management stood out as your top picks. These tools help you save time and ensure seamless operations.

Performance You Can Count On

With an average satisfaction score of 4.31/5 that you have given us, reliability remains a cornerstone of Frends.

Meeting Your Needs

We’re proud that 91% of you rated us highly for meeting your business requirements and delivering on expectations.

Less-Used Features

Features like Monitoring Rules and Process Execution Performance were highlighted as underused. This helps us identify areas for better optimization or potential redesign.

Next Priorities

Many of you were looking forward to innovations like LLM AI Assistant and a Business User UI, and we’re excited to let you know that these features are now available.

Fast Business Value

Over 50% of you see business value from Frends within 1-6 months, reflecting the immediate impact our platform delivers.

Promoters at Heart

With an NPS of 45, many of you are not just customers but champions of Frends, recommending it to others.

People Behind the Answers

Industry

Survey respondents represented a wide array of industries, with a strong participation from Information Technology, Telecommunications, and Retail sectors.

Relationship

Many of respondents were long-time customers, with over 50% using Frends for 4+ years.

Engagement

The 2024 survey saw incredible engagement! Out of the approximately 650 selected customers and users we invited, 60% participated in the survey, demonstrating the strong interest in shaping the future of Frends.

Voice of the Customer

Frends makes integrations centralized, faster, and easier to manage. The platform’s visual and transparent processes, user-friendly GUI, and low-code capabilities empower teams to track tasks efficiently, reuse custom workflows, and even share code across organizations—helping municipalities like ours reduce costs in the public sector.

With Frends, process development is a pleasure. The ability to create, share, and reuse custom tasks, combined with easy-to-follow process diagrams, API management directly within the platform, and version control, minimizes the need for additional tools and simplifies workflows for everyone.

Frends Experience Survey 2025

The survey is completely anonymous and will take just 10-15 minutes of your time. By participating, you also have the opportunity to enroll in our Product Focus Group, where you can collaborate more closely with us and influence the future development of Frends. Your voice matters—help us make Frends even better!