You Spoke, We Listened Contribute to the Future of Frends in 2025

Thanks to your feedback shared to shape Frends during 2024, we’ve made huge strides together! You highlighted priorities like GPT Features and a Business User UI—and we’re happy to say these features are now live. With your input, we’ve continued to refine our platform, focus on what matters most. Now, we’re looking ahead by asking you to take part in our survey to get ready for 2025.

Take part in Survey 2025

Results More in Detail

Your Favourite Features

Features like Process Development, Monitoring & Troubleshooting, and API Management stood out as your top picks. These tools help you save time and ensure seamless operations.

Performance You Can Count On

With an average satisfaction score of 4.31/5 that you have given us, reliability remains a cornerstone of Frends.

Meeting Your Needs

We’re proud that 91% of you rated us highly for meeting your business requirements and delivering on expectations.

Less-Used Features

Features like Monitoring Rules and Process Execution Performance were highlighted as underused. This helps us identify areas for better optimization or potential redesign.

Next Priorities

Many of you were looking forward to innovations like LLM AI Assistant and a Business User UI, and we’re excited to let you know that these features are now available.

Fast Business Value

Over 50% of you see business value from Frends within 1-6 months, reflecting the immediate impact our platform delivers.

People Behind the Answers

Industry

Survey respondents represented a wide array of industries, with a strong participation from Information Technology, Telecommunications, and Retail sectors.

Relationship

Many of respondents were long-time customers, with over 50% using Frends for 4+ years.

Engagement

The 2024 survey saw incredible engagement! Out of the approximately 650 selected customers and users we invited, 60% participated in the survey, demonstrating the strong interest in shaping the future of Frends.

Voice of the Customer

Frends makes integrations centralized, faster, and easier to manage. The platform’s visual and transparent processes, user-friendly GUI, and low-code capabilities empower teams to track tasks efficiently, reuse custom workflows, and even share code across organizations—helping municipalities like ours reduce costs in the public sector.

With Frends, process development is a pleasure. The ability to create, share, and reuse custom tasks, combined with easy-to-follow process diagrams, API management directly within the platform, and version control, minimizes the need for additional tools and simplifies workflows for everyone.

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Frends GenAI Launched

Imagine creating complex data mappings and integration flows directly through a single user-friendly interface, with AI enhancing every step. Our AI-augmented capabilities are designed to accelerate and simplify integration tasks, empowering both developers and non-technical users. Read more about AI Code Generator, LLM Documentation, Intelligent Task Configuration, and more.

Product Roadmap

Get a glimpse of the new features coming to Frends iPaaS. From Passthrough APIs to smarter monitoring and unified API policies, we have plenty of improvements and new features on the way. Got an idea? Request a feature or upvote your favorites – your input helps us get even better!

Frends Experience Survey 2025

The survey is completely anonymous and will take just 10-15 minutes of your time. By participating, you also have the opportunity to enroll in our Product Focus Group, where you can collaborate more closely with us and influence the future development of Frends. Your voice matters—help us make Frends even better!

Let's do it!