Transitioning from costly custom integrations, Figure sought Frends to centralise all processed and streamline maintenance and development.
Business Goals
Figure Financial Management Ltd. (in Finnish Figure Taloushallinto Oy) is a financial management service center with around 50 professionals assisting banks, insurance companies, and other financial entities in Finland. Focused on client satisfaction, Figure emphasizes attentive listening and ongoing operational improvements to deliver efficient and high-quality financial management services.
Transitioning from costly custom integrations, Figure sought a centralized integration platform to streamline maintenance and development, and enhance efficiency.
Marika Ahtila, System Manager at Figure, explains, "Our goal was to enhance our complex integrations approach. Frends iPaaS enables seamless management of integrations, automation, and innovation, allowing us to introduce new services to our clients much faster."
We chose Frends because it perfectly fits our needs. It's cost-effective, easy to use, and its low-code environment means our team can develop new integrations easily. The visual tools in Frends make everything from documentation to troubleshooting convenient. Overall, Frends offers us a turnkey solution that requires minimal maintenance and meets all our business integration and automation needs seamlessly,
Marika Ahtila
System Manager at Figure
Integration Challenges
Integrations are crucial for Figure's access to customer data, directly impacting service delivery. Ahtila emphasizes, "Integrations are essential – without them, nothing would happen; we wouldn't get the necessary information from our customers to deliver our service. Particularly, the reporting schedules of listed companies are highly time-sensitive,” says Ahtila.
Figure selected Frends for its cost-effectiveness, user-friendly interface, low-code capabilities, and Finnish origin. The easy-to-use development process allows for simple process replication, while visual tools simplify self-documentation, development, and issue resolution.
"We chose Frends because it perfectly fits our needs. It's cost-effective, easy to use, and its low-code environment means our team can develop new integrations easily. Plus, having a local presence, it aligns well with our way of working and simplifies collaboration," says Ahtila.
Results
The deployment of Frends was seamless, with continuous support from their consultants. Figure now independently manages Frends, benefiting from an agile collaboration model that simplifies integration modifications.
By utilizing a centralized platform for data interpretation and standardization, operational efficiency, quality, error reduction, and manageability have improved.
Managing Integrations
Managing integrations at Figure involves several key activities, the execution of which is simplified by the Frends platform:
Monitoring and Error Handling: Frends has enabled continuous monitoring ensuring that all integrations are functioning as expected. Any errors are promptly identified and addressed within the platform, minimizing disruption to services.
Change Management: Figure employs a robust change management process to continuously develop and refine integrations, ensuring they meet current and future demands.
Automation and Streamlining: Frends has automated routine tasks, such as archiving and processing accounting vouchers, significantly reducing manual workload and enhancing efficiency.
Scalability and Innovation: Frends supports scalable operations, allowing Figure to easily expand its integration capabilities and customer offerings as the business grows.
Frends enhances our operations by offering efficiency, scalability, and competitive advantage. By simplifying the integration process for our customers, we can enhance our appeal and drive innovation in our services! -
Hannu Gröhn
Director Of Development and Information Technology at Figure
Since 2020, Figure has integrated 20 systems with Frends and been successfully managing over 80 integrations on the platform. Additionally, it has streamlined customer integrations, requiring minimal effort from clients.
Frends boosts Figure's competitiveness by facilitating flexible integrations, operational scalability, and innovation. For example, Figure plans to launch a customer cost management service, utilizing Frends as the central link to ensure seamless data flow between Figure and customers' accounting systems.
We strongly recommend Frends to any company managing multiple systems. The collaborative environment with Frends promotes mutual feedback, enabling us to address challenges and succeed together. We engage on a weekly or even daily basis, and the team still comprises the same individuals who started with us in 2020.
Project highlights:
Operational Efficiency: Improved data interpretation, quality, error reduction, and manageability through a centralized platform.
Scaling and Automation: Integration of 20 systems and management of 80+ integrations since 2020. Automation of internal tasks like archiving and processing accounting vouchers, along with streamlined customer integrations.
Innovation and Flexibility: Enhanced competitiveness through flexible integrations and operational scalability. Notably, planning the launch of a customer cost management service using Frends to ensure seamless data flow.