Still not sure Want to understand what package is right for you?
Our experts are here to help you find the perfect support package. It's time to focus on what matters and let Frends take care of your integrations.
Support that keeps your integrations running
Let the Frends team handle maintenance, unexpected issues and scaling, so your integrations stay reliable and you can focus on your business.
The value of giving your iPaaS the right support
This is what you can expect when your integrations are taken care by Frends Support Services
Two ways to get support
Frends offers two support options for managing your production environment, both backed by our own engineers.
Standard support
Standard support
Managed support
Standard iPaaS Support
Access to the essential tools and support you need to keep services available. Support work is billed on time and materials, so costs stay aligned with what you use.
The best fit if you want to keep monthly fees low while still having support on hand when you need it. Pricing follows the SLA response time you agree on, so costs stay predictable.
Managed iPaaS Support
Same tools and service availability as Standard Support, plus production support work fully included, so you're not managing support tasks in-house.
Best suited if you'd rather outsource support entirely for one predictable monthly cost. Pricing is based on SLA response time and the number of integrations in production, so costs scale fairly as you grow.
The service level agreement is built on the customer's needs. For example, we can prioritize different types of integrations. In the most critical cases, the solution time can be, for example, only one hour. We appreciate that costs are predictable and that we have a proactive and agile partner, which aims to correct errors even before we discover them.
Mikko Lehtinen
IT Manager at Otava
Frends iPaaS support packages in detail
Support access and communications
Dedicated Service desk address
Service availability according to service hours
Chat support 8-16 (with experts)
Automated alerting to Frends support
Incident management & SLAs
Service availability according to service hours
Processing of issues according to agreed response times
Integration & technical services
Integration development available
Support work included
Option for monthly fixed amount of support work
Monitoring & reporting
Monthly reporting of issues
Health check service
Extended & premium support
Option for extended service hours
Option for 24/7 support
Option for VIP integrations with custom SLA