Successful Migration from ServiceNow to Confluence for a Tier 1 Automotive Company

AmberTech Solutions, a dynamic consulting firm specializing in Atlassian and Frends technology, recently undertook a challenging project for a top-tier automotive company in Germany. The task? Migrate almost 4000 ServiceNow pages to Confluence, including attachments.

The Challenge

Migrating data between platforms, especially knowledge bases, can be challenging. Our recent ServiceNow to Confluence migration highlighted this complexity due to the fundamental differences in how each platform structures data. ServiceNow's unique categorization and attachment handling did not align perfectly with Confluence, which would normally necessitate meticulous planning and custom scripts to ensure that attachments were correctly formatted and imported without losing any linked content.

The Solution

AmberTech leveraged Frends technology to automate the entire migration process, significantly reducing the project timeline. Here’s how they did it:

Process Automation with Frends: The team used Frends to automate the migration process. The Frends integration allowed the new Confluence pages to be created via API and the ServiceNow pages were translated and imported into Confluence, with intermediate storage to handle the attachments.

Two-Step Migration Process:

To ensure accuracy and completeness, the migration was divided into two steps:

1: Import the knowledge base pages into Confluence and verify the content.

2: Import the attachments, ensuring they were correctly linked to the relevant Confluence pages.

Key Considerations

ID Mapping: Ensuring that the ID mapping between ServiceNow and Confluence was accurate was crucial to maintain the integrity of the data.

Visibility and Error Handling: Continuous monitoring and robust error handling were implemented to avoid issues during the migration.

Separation of Steps: Dividing the migration into two steps allowed for easier troubleshooting and a cleaner process design.

Outcome: The meticulous planning and execution by AmberTech Solutions resulted in a smooth and rapid migration. This efficiency not only saved time but also ensured that the client's ServiceNow license expiration did not affect their operations.

Added Value

With the project completed ahead of schedule and under budget, the client was delighted. This successful migration showcases AmberTech’s expertise in leveraging Frends technology to deliver efficient and high-quality solutions, ensuring client satisfaction and fostering long-term partnerships.