Still not sure what iPaaS support package is right you?
Our experts are here to help you find the perfect support package. It's time to focus on what matters and let Frends take care of your integrations today.
Reliable Solutions Support Services with Frends
Why Choose Frends iPaaS Support?
100+
customers running under SLA
32%
smaller TCO with experienced support engineers
Frends Solution Support Offering
Frends offers two support options for managing production environments on the Frends platform, providing reliable, efficient, and expert-backed services.
Standard Support
Standard Support
Managed Support
Standard iPaaS Support
Access to essential tools and support to maintain service availability.
Support work is billed based on time and materials, giving you cost control aligned with your specific needs.
Ideal for customers looking to keep monthly fees low while still ensuring support is available when needed.
Pricing is determined by the agreed Service Level Agreement (SLA) response time, offering predictability in costs.
Managed iPaaS Support
Provides the same reliable access to tools and service availability as Standard Support.
Support work related to production issues is fully included, reducing your need to manage support tasks in-house.
Best suited for customers who wish to outsource their support needs, providing a predictable monthly cost for comprehensive support.
The pricing model is based on SLA response time and the volume of integrations in production, ensuring fair and scalable costs.
Frends iPaaS Support Packages in Detailed
Dedicated Service desk address
Service availability according to service hours
Chat support 8-16 (with experts)
Integration development available
Processing of issues according to agreed response times
Self-service access to Jira & Confluence
Automated alerting to Frends support
Monthly reporting of issues
Option for extended service hours
Option for 24/7 support
Option for VIP integrations with custom SLA
Option for Monthly fixed amount of support work
Support work included
Health check service
Standard Service
Managed Service
Standard Service
Managed Service
Standard Service
Managed Service
Standard Service
Managed Service
Standard Service
Managed Service
Standard Service
Managed Service
Standard Service
Managed Service
Standard Service
Managed Service
Standard Service
Managed Service
Standard Service
Managed Service
Standard Service
Managed Service
Standard Service
Managed Service
Standard Service
Managed Service
Standard Service
Managed Service
The service level agreement is built on the customer's needs. For example, we can prioritize different types of integrations. In the most critical cases, the solution time can be, for example, only one hour. We appreciate that costs are predictable and that we have a proactive and agile partner, which aims to correct errors even before we discover them.
Mikko Lehtinen
IT Manager at Otava