Lemonsoft
IT services
With Frends iPaaS, Lemonsoft seamlessly incorporates integration management into its software solutions, improving customer experience, boosting efficiency, and expanding its service offering.
Lemonsoft
IT services
With Frends iPaaS, Lemonsoft seamlessly incorporates integration management into its software solutions, improving customer experience, boosting efficiency, and expanding its service offering.
IT Landscape
Business Goals
Lemonsoft has almost 10,000 customers in manufacturing and wholesale, Professional Services Software, and construction. It provides ten software solutions, with Lemonsoft ERP at the core of its offering.
Lemonsoft enhances its customers’ businesses by building digital services and integrating central business management systems and digital ecosystems. It automates sales with digital sales solutions and added-value services, enabling competent operative leadership with data visualization.
The beginning of the partnership
The year 2021 marked a turning point for Lemonsoft, as they recognized the immense potential in providing integration development and management as a service to their existing customers. The company was already acquainted with Frends iPaaS, having successfully implemented the integration platform in prior customer projects. After a comprehensive platform evaluation, Lemonsoft decided to partner with Frends.
"Frends iPaaS demonstrated enhanced flexibility and agility through a cost-effective pricing structure, allowing us to venture into our new business area without the need for substantial initial investments."
Marko Suomela, Operational Director, Data & Digital Services at Lemonsoft Oyj
Integration Challenges
In the past, Lemonsoft relied on custom integrations, often developed and managed by third parties. With the launch of their integration business, customers can now collaborate directly with Lemonsoft. This approach ensures a more comprehensive service and allows Lemonsoft to leverage its existing understanding of customers' businesses and tailor integrations to their needs. Real-time information flow, monitoring, and error-handling capabilities enhance customer experience.
“Our customers benefit from the comprehensiveness of our services, eliminating the need to engage third-party providers for integration development and management. Third-party vendors often approach integrations from a technical standpoint while we deeply understand our customers' businesses and their specific utilization of ERP systems,” Suomela describes.
In addition to their expertise in ERP, financial management, and HR systems, Lemonsoft specializes in web solutions, including online stores and integrations. With Frends iPaaS, Lemonsoft has broadened its data-driven service offerings, enabling cost-effective integration projects and reliable integrations. This shift allows customers to focus on growth and leverage integrations more effectively, all while automating critical business processes.
Integration challenges:
- Ensuring real-time information flow between systems
- Managing customer integrations without 3rd party reliance
- Automating processes and maximizing the value of existing systems
Results
In just six months, Lemonsoft has successfully onboarded dozens of customers, seamlessly integrating their systems with Frends. Lemonsoft's ERP and PlanMill are the flagship products integrated into customers’ core systems.
"Frends iPaaS has facilitated the launch of our new service offering, integration management as a service. This strategic move enhances our ability to provide superior support to our clients, optimizing their system utilization and delivering added value," Suomela highlights.
Lemonsoft has seen remarkable improvement in overall efficiency, with integration development timelines reduced from ten or more days to just 5–6 days. Combined with enhanced maintenance and monitoring quality, the efficiency boost results in a more cost-effective solution for customers. “Given our product's comprehensive REST API capabilities, Lemonsoft ERP, Frends iPaaS has presented us with many strategic opportunities. REST APIs are known for their efficiency and robustness, further enhancing our integration capabilities,” Suomela says.
Lemonsoft's customers can have full confidence in the reliability of their integrations, assuring error-free operations.
“With Frends iPaaS, we have reduced response times, enhancing our ability to promptly address errors by leveraging real-time monitoring capabilities. We are highly satisfied with Frends iPaaS, a versatile platform accessible to experts from diverse backgrounds, even without coding expertise”, Suomela says.
Lemonsoft appreciates the flexible and collaborative partnership with Frends, where both parties are committed to success.
“Our primary objective is to understand our customers' business requirements in-depth and transform data into added value. Frends iPaaS plays a pivotal role in helping us achieve this goal. The modern platform and the consistent support from Frends have streamlined our new business development, making it convenient and efficient,” Suomela concludes.
Business benefits
Expanded solution offering and increased sales: With Frends as their integration vendor, Lemonsoft has significantly broadened its service offerings, providing enhanced and comprehensive solutions to its customers.
Streamlined and more high-quality integration management: Previously, building an integration used to require ten or more days, but with Frends, it now takes only 5–6 days. In addition, Lemonsoft can provide real-time information flow with amazing monitoring and error-handling capabilities.
Happy Customers: Introducing the new business eliminates the need for Lemonsoft's customers to involve third-party providers for integration development and management. They can have full confidence in the reliability of their integrations, assuring error-free operations.
share
Increased sales
Streamlined integration management
