Frends & ServiceNow - Best Friends forever
Frends is your go-to solution for all ServiceNow integration needs. Whether you're looking to push data from another system into ServiceNow, pull data from ServiceNow to a different system, or initiate an integration based on specific actions or data changes in ServiceNow, Frends has got you covered.
Frends ServiceNow Integration Capabilities
Ready-Made Connector: Frends boasts a pre-built connector tailored for the use cases mentioned above. This connector is grounded on the public ServiceNow RESTful API, ensuring compatibility and ease of use.
Versatile Use Cases: While the connector supports most common use cases right out of the box, its flexible design means it can be effortlessly extended to accommodate any functionality present in the ServiceNow API.
Secure Access: Prioritizing security, the connector employs oAuth 2.0 based authentication when accessing ServiceNow, ensuring your data and processes remain protected.
Benefits of Using Frends with ServiceNow
Quick and Agile Implementation: With Frends, standard use cases can be implemented swiftly and efficiently.
Customized Solutions: Beyond standard integrations, Frends offers unparalleled capabilities to cater to more unique and tailored use cases.
Automated Monitoring: Benefit from automated business rule/silence monitoring and detailed request-level monitoring, ensuring an audit trail is always available.
Effortless Connections: With Frends, connecting ServiceNow with any other system becomes a breeze.
Always Updated: The connector is built atop the official ServiceNow API, ensuring it remains current and in line with any updates from ServiceNow.
Supported ServiceNow Objects for Use Cases
|ServiceNow Object||ServiceNow Object|
|Agent Client Collector|
|Aggregate||External Content Ingestion|
|AI Search External User Mapping||HR|
|Alarm Management||Identification and Reconciliation|
|Application Service||Knowledge Management REST|
|Attachment||MetricBase Time Series|
|AWA Agent||Predictive Intelligence|
|AWA Assignment||Product Catalog|
|AWA Inbox Actions||Product Inventory|
|AWA Routing||Product Order|
|Batch||Remote help request|
|CI Lifecycle Management||Service Catalog|
|Content Management Database||Service Order|
|CICD||Technical Service Qualification|
|CSM Attachment||Trouble Ticket|
|Customer Central||Voice Interaction Resource|