Frends partners are supported through a partner portal and dedicated support channel. This ensures fast track technical support for partners that are experiencing possible technical difficulties or would like to make tech or development related inquiries. Different SLA levels for technical support are also available up to 24/7.
Let us take care of your integrations and you can concentrate on your core business
- Free your key resources to development
- Refuce personnel risks, service availability up to 24/7
- Full visibility to development and production status
- Lower maintenance costs with solid operating models
Experienced integration expert
Solid operating models for integration development and integration governance with decades of experience and over a hundred integration experts
Reliable production environment
Proven processes for taking over and running production environment with the experience fom over a hundred maintenance clients
Full visibility to integration lifecycle
We provide tools for ticketing, communication, documentation, monitoring and reporting. Always with full transparency.
Frends communication channels
![Production issues or escalations from customer 1st level support have dedicated support mailbox. Service requests and Customer requests by email or phone. Product related questions by email or phone or through intercom service. Request are taking care of by Service managers, Frends OPS, Frends Developers or Frends R&D.](http://images.ctfassets.net/y3eyw5ons608/4ZeyBjSzE6LABSbBzra7dd/999a6ff1786843752e1002aab6814616/partners_support_channels.png)