Business Analysts - are they the heroes of the day who remove mundane and dull tasks? Are they the ones who initiate the interoperability? Or are they evil minions of upper management?
In the eyes of Google: "Business analysts assess how organizations are performing and help them improve their processes and systems. They conduct research and analysis to develop solutions to business problems and help introduce these solutions to businesses and their clients."
Think about a big corporation where the business analyst analyses and measures every step of the process. The upper management then decides on changes or sticks and carrots to optimize the process steps even more efficient. This is the dark side.
The light side of business analysts is not focused on optimizing existing by setting new rules but on automating the whole process. You know, bringing the joy by removing the mundane and dull. This is where business analysts can identify the processes to be automated with business and it. Remember, the RPA is not the solution. It is just one tool - the hammer in the toolbox. Your toolbox should include many efficient tools like business process automation and APIs that can be implemented with an integration platform. The business analyst can be the one who chooses the right tool from the predefined toolbox.
Suppose you are planning to enable digitalization and need data from systems of records, even the vintage ones. In that case, a Business Analyst is a person you need to define to use case and dig out the interfaces of source systems. If you plan to automate mundane tasks, a Business Analyst is the one to illustrate how the process orchestration goes with your business people. With the blueprints from Business Analyst, you can choose the right tools for automation and implementation.
In our delivery organization, we have customer serving teams. Among other roles, those independent teams include Business Analysts who help build the proper integration and automation backlog with the customer.
If you need a kick start for your Frends investment, ERP project or automation initiatives, don't hesitate to ask for Business Analyst.