Embed AI into your workflows — not just your strategy

Most AI pilots stall before delivering value. Frends Agentic AI embeds governed, explainable AI directly into your enterprise workflows — so you can scale from pilot to production and get real results.

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Why organizations struggle to scale AI

AI adoption isn’t failing because of models or ambition — it’s failing because there’s a lack of integration, governance and trust.

AI agents live in silos, disconnected from enterprise systems and day-to-day operations

Black-box decisions make compliance and auditability impossible.

Full autonomy feels risky without transparency and human oversight.

The Solution: Frends Agentic AI

Frends bridges the gap by embedding intelligent AI connectors directly into your process workflows (BPMN). With secure system connectivity, full governance, and explainability built in, you can orchestrate AI alongside human and system tasks — safely and at scale.

Key capabilities

Embed AI directly into workflows

Orchestrate AI agents seamlessly alongside human and system tasks in visual workflows.

Securely connect AI everywhere

Connect AI to ERP, CRM, legacy, and industry systems without re-architecting or adding risk.

Govern & control AI with confidence

Log every AI action, enforce role-based access, and audit decisions — with humans in the loop where needed.

What this means for your business

With Frends Agentic AI, enterprises can:

Move from pilot to production in days — not quarters.

With Frends Agentic AI, enterprises don’t need to spend months rebuilding architecture or coding custom connectors. AI agents can be dropped directly into existing BPMN workflows, making deployment incremental and low-risk. This means faster time to value, quicker learnings, and a smooth path from experimental pilots to production-grade AI.

Unlock automation in scale without losing visibility or control.

Scaling AI often creates fear of “losing the wheel.” With Frends, every action taken by an AI agent is visible, governed, and explainable. Business leaders can accelerate automation across processes while ensuring complete oversight — no shadow IT, no uncontrolled agents, no black boxes.

Meet GDPR and industry-specific compliance requirements

AI governance isn’t optional — especially in regulated industries like finance, energy, or healthcare. Frends Agentic AI keeps compliance at the core, logging every decision, enabling audits, and supporting role-based access. Enterprises can safely adopt AI knowing they remain regulation-ready from day one.

Improve efficiency, reduce manual errors & accelerate response times.

AI agents embedded in workflows handle repetitive decision-making, eliminate human error, and shorten response cycles. Whether it’s approving transactions, triaging support cases, or optimizing supply chain flows, businesses gain measurable productivity boosts while employees focus on higher-value tasks.

Scale AI incrementally, without disrupting existing architecture.

Unlike platforms that demand a rip-and-replace approach, Frends allows organizations to introduce AI step by step. Enterprises can start small — embedding AI in select workflows — and then scale confidently across functions without major IT upheaval. This makes AI adoption practical, affordable, and future-proof.

Move from pilot to production in days — not quarters. Unlock automation in scale without losing visibility or control. Meet GDPR and industry-specific compliance requirements Improve efficiency, reduce manual errors & accelerate response times. Scale AI incrementally, without disrupting existing architecture.

See Frends Intelligent AI Connector in action

Take this interactive demo tour to see the power of AI in the Frends platform.

Use cases

Energy & Utilities

Fewer outages, faster recovery times, and lower operational costs without adding manual overhead.

Public Sector

Faster citizen response times, reduced staff workload, and improved trust in public services.

Financial Services

Faster fraud detection, reduced financial losses, and stronger regulatory compliance through complete audit trails.

Webinar: Introducing Frends Agentic AI - Ask Me Anything

Our fearless CTO we be live online to give an overview of Frends Agentic AI, the capabilities within the platform as well as answering questions you have around the latest release.

FAQ

The Intelligent AI Connector is a native BPMN 2.0 task available in Frends that allows you to embed AI-driven reasoning directly into your business process workflows. Instead of being a separate, external call, AI becomes a transparent and integral "reasoning step" within the process automation, visible to both developers and business stakeholders. 
Agentic AI represents the evolution from single AI tasks to autonomous AI agents that can act as controllers within a business process. The vision is for AI to not only perform a task but to autonomously select and use a series of IT-governed "tools" (like other Frends processes) to achieve a complex goal. This is part of the future roadmap, building on the foundation of the Intelligent AI Connector. 

The connector is highly effective for automating tasks that require analysis, classification or generation. Key use cases include: 

  • IT & Customer Support: Automatically triaging support tickets, classifying emails, and drafting responses. This has been shown to reduce ticket resolution times from over 8 minutes to just 10 seconds. 
  • Document Processing: Extracting data from invoices (OCR), summarizing long documents, and performing multilingual translations. 
  • Sales & Finance: Automating lead research, processing loan applications, and performing risk assessments. 

The connector is model-agnostic, which gives users flexibility. You can connect to: 

  • Frends-hosted AI services (built-in). 
  • Your own Azure AI Inference service. 
  • An on-premises Ollama installation to run local models securely. 
  • Any custom AI service with a compatible API. 
Yes. For a completely on-premises or private cloud setup, you can configure the connector to use an on-premises Ollama server or connect to your organization's private Azure AI instance. Using the managed, Frends-hosted AI service requires a connection to the Frends cloud. 
No. The AI models used by the connector do not learn from your data. All customer interactions are isolated in a multi-tenant environment to ensure your data remains private and confidential, aligning with GDPR principles.
Frends uses a transparent, credit-based system. The cost is based on the computational resources (tokens) used by the AI model for each task. You can visit the Frends Pricing page for more information on the amount of credits included in each pricing plan. 
The primary differentiator is the auditability and the ease of use of the AI workflows using BPMN processes. While other platforms treat AI as an external API call, Frends embeds it as a visual, auditable step within the business process itself. This unified approach enhances transparency, simplifies governance, and makes AI more accessible to business users, not just developers. 

Governance is a core principle of the Frends AI implementation. It is ensured through: 

  • Full audit trails: Every AI interaction, including the prompt, output and reasoning, is logged for complete traceability. 
  • Transparent reasoning: The AI's "chain-of-thought" is captured, so you can see exactly how it reached a conclusion. 
  • Cost monitoring: Real-time dashboards track token usage and estimate costs to prevent budget overruns. 
  • Human-in-the-loop: You can configure checkpoints where a human must approve an AI decision before the process continues. 

Experience the platform today by booking a demo

Eager to revolutionize your business with efficient integrations and automation? Schedule a demo now to get a personalized walkthrough of our platform and learn more about built-in capabilities and functionalities.