Fastighetsägarna streamlined IT operations and enhanced data security easily with Frends' user-friendly solutions

Fastighetsägarna Service Stockholm AB offers a complete range of management services to thousands of private and commercial property owners as well as tenant-owner associations. The company has 270 employees and a yearly turnover of approximately SEK 300 million.

Fastighetsägarna Service aims to be a leader in property ownership and seeks new solutions for its customers. They want to modernize their services using modern platforms and be at the forefront of industry advancements.

To truly be able to meet customer demands, Fastighetsägarna Service sought help from Frends, using the iPaaS and benefiting from a integration architect helping them set demands and steer them in the right direction during procurement projects.

"We want to invite new and exciting solutions for our customers, and during the tender, we chose Frends as it’s a modern platform that could support us in being at the forefront of that development. They help us modernize our IT platform and be clearer about the requirements for our IT solution going forward." Jessica de Maré, CFO, Fastighetsägarna Service

Fastighetsägarna Service's previous IT solution was outdated and had reached end of life. It was project-specific, lacked standardization, lacked integration possibilities, relied on on-premise systems and was without scalability. Now, with the help of Frends, this has changed.

Flexibility

Fastighetsägarna Service wanted a centralized platform to control, implement and monitor all integrations, for example, bank transactions, file transfers, and APIs. Previously, they had direct integrations between systems, and different lock-ins made it difficult to change suppliers and monitor operations.

With Frends as the integration platform, Fastighetsägarna Service now has the ability to expose suppliers to competition, making it easier to replace them and find the best current solution for their customers' needs.

Troubleshooting

Previously, incidents required contacting multiple suppliers, leading to costly and lengthy troubleshooting with blame being passed around. With Frends, Fastighetsägarna Service can quickly identify the source of errors and directly contact the relevant supplier or check the integration, saving costs in incident resolution.

Meeting customer data needs

Fastighetsägarna Service has a lot of data in their systems but couldn't previously share it in the best possible way since their previous system was a black box. The main goal of using an iPaaS platform is to securely and efficiently share data between systems in real-time with customers, allowing Fastighetsägarna Service always to be one step ahead and provide advice and allowing customers to make informed decisions on short notice, leading to greater transparency and satisfaction.

"We're noticing more and more that customers are asking to see their data, and now with Frends' open API, we feel safer with the data that we show and know that it is high quality – and that is the best part about Frends, the opportunity for us to make our data available for our customers." Jan Heggen, Chief Digital Officer, Fastighetsägarna Service

"With Frends as a platform, we've gained a modern and scalable platform supporting all available integration options with a user-friendly interface fitting our business model. Frends as a company has delivered good cooperation, with solution-oriented consultants with pragmatic solutions for handling any problems with integrations or data." Jan Heggen, Chief Digital Officer, Fastighetsägarna Service

Frends will continue to support Fastighetsägarna Service to modernize and improve the platform to meet future IT needs. Frends will set requirements for Fastighetsägarna Service regarding their systems in terms of following Frends' standards regarding cloud services.

Long-term, Fastighetsägarna Service hopes to serve its customers in terms of "digital houses", where smart integration solutions for houses, such as RealEstateCore, can connect with their iPaaS solution, ultimately being one of the first to offer such solutions to their customers.

"Our motto is to simplify creating future property ownership, and for us to be able to do that, the Frends integration platform and its simplicity is an absolute necessity. And we are incredibly proud to be on the forefront in these matters." Jessica de Maré, CFO, Fastighetsägarna Service