Lähitaksi: Enhanced customer experience by simplifying taxi ordering and payments with 2.5M API calls monthly

Key takeaways

Finnish taxi company Lähitaksi used Frends to connect its Taksini app's frontend with legacy backend systems, adding mobile payments and CRM analytics it previously lacked. Among the results were:

  • A service area spanning 24 municipalities, including the whole Helsinki metropolitan area.

  • A fleet of 2,000 cars connected to the digital ordering and payment platform.

  • The lifespan of older backend systems extended by interconnecting them with modern frontend applications through reusable APIs.

Industry
Logistics
Company size
4,000+ employees
Headquarters
Helsinki, Finland
Website
lahitaksi.fi

When Finnish taxi legislation changed, Lähitaksi needed to improve their digital services to match the offering with competition. The solution needed to be quick to develop and modern without requiring huge investments on the background infrastructure.

Unlike many other actors, Taksini service area covers 24 municipalities in Finland, including the whole metropolitan area. The services support and connect Lähitaksi’s vast range of 2 000 cars including everything from classy sedans to more spacious options.

HiQ works with several of the biggest taxi operators in the Nordics to create the digital transport ecosystem of the future.

Erik Ridman, Head of Communications at HiQ

Integration Challenges

The goals set by Lähitaksi to offer a better service than competitors was initially hampered by old legacy systems used to manage the taxi fleet and taxi ordering processes. These legacy systems were simply not able to accommodate the changing needs of business.

Additionally Lähitaksi did not previously have mobile payment or CRM analytics capabilities on it's digital platform.

Results

The frontend applications and the backend systems are flexibly interconnected with the Frends eiPaaS. This enables modern application development on top of not-so-modern backend systems extending their lifespan.

Reusable APIs enable future development also beyond the Taksini app, should it be the taxi center, driver, hotel or some more innovative implementation. This means improved competitiveness and envisions innovative future business possibilities.

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