Leveraging the Frends integration platform, Matrix42 enhances its capacity to deliver customized integrations, creating more automation capabilities for customers.
Business Goals
Matrix42, a respected European software company, is committed to providing practical cloud-based solutions and services to a broad spectrum of clients in the public and private sector. Focused on delivering efficient Service Management solutions and comprehensive Identity Governance and Administration software Matrix42 has been a reliable partner for businesses seeking streamlined IT solutions.
Matrix42 is dedicated to assisting organizations in digitalizing and automating their processes, encompassing areas such as service management, AI utilization, and identity management. The versatility of Matrix42's Service Management solution enables building effective solutions that meet diverse needs.
With Frends, we significantly expanded our integration capabilities and ventured into new business domains. Frends has become an instrumental support in our journey to establish ourselves as the leading European alternative in the Service Management space.
Eetu Heino, Delivery Manager at Matrix42
Integration Challenges
Recognizing the demands of its customers regarding integrations and management services, Matrix42 has also started to provide custom integrations in a more flexible approach, directly addressing the challenge of providing tailored customer integrations for more flexibility. For this reason, Matrix42 chose Frends as the solution that best aligned with their objectives, ensuring that data is handled in Matrix42's on-premise Frends environment, which is crucial for maintaining data integrity and security.
The choice of the Frends integration platform was also grounded in its practical features such as excellent version control, low-code capabilities, and flexibility, which are instrumental in harnessing the full potential of Matrix42's Service Management tool. According to Eetu Heino, Delivery Manager at Matrix42, Frends empowers customers to enhance their process automation without the need for an additional integration platform.
"With Frends, we can create integrations that precisely fit each customer's needs, handling the entire integration management process efficiently."
This shift represents a pragmatic step forward for Matrix42, allowing them to provide more tailored and effective integration services to their customers, thereby enhancing the overall utility and adaptability of their Service Management tool.
Results
At present, over 100 customers have seamlessly integrated Frends into their business operations, addressing a wide range of needs from HR and service management to financial operations and crisis response. The utilization of Frends grants Matrix42 unparalleled flexibility, allowing them to effortlessly oversee their customers' entire infrastructure. As a result, customers can fully leverage the capabilities of Matrix42's Service Management solution.
"With Frends, we significantly expanded our integration capabilities and ventured into new business domains. Frends has become an instrumental support in our journey to establish ourselves as the leading European alternative in the Service Management space. The collaboration has been fulfilling, enabling us to enhance customer service and help customers succeed,” says Heino.
With the Frends integration platform, Matrix42 can seamlessly connect its customers' devices with the ITSM tool (IT Service Management). The availability of real-time information enhances the efficiency of service management. Furthermore, the easy synchronization of systems and data within a single system improves agility and reduces repetitive work.
Heino takes pride in the premium service that Matrix42, in partnership with Frends, can now offer: "Our customers don't require their own integration platform or need to concern themselves with integration management. Moreover, they can rely on Matrix42's on-premise environment for secure data handling.”
Results:
Enhanced Customization: Matrix42 identified the importance of offering tailored solutions to expand its customer reach. Through Frends, customers can now automate their processes more extensively and seamlessly connect a broader array of systems.
Expanded solution offering and increased sales: With Frends as their integration vendor, Matrix42 has significantly broadened its integration service offerings, providing enhanced and comprehensive solutions to its customers.
Happy Customers: Matrix42 empowers its customers to streamline their integration development and management by outsourcing these tasks, providing the assurance that their data is being meticulously and securely handled within Matrix42's on-premises environment.