Mehiläinen serves 1.3M+ customers across 670 locations. Using Frends, they automated 150+ processes, enabling 15,000+ daily executions. They also tackled COVID-19 with mobile payments & integrated 150+ acquisitions in 5 years.
Business Goals
Established in 1909, Mehiläinen has matured into an international leader in digital healthcare. Today, they serve over 1.3 million customers across 670 locations and employ over 29,000 individuals. With an ambition to lead the digital healthcare realm, Mehiläinen boasts a diverse portfolio - from telehealth and online booking to AI-driven solutions. Their signature platform, OmaMehiläinen, hosts 1.5 million users, ensuring millions of digital interactions each year.
“Compared to other solutions on the market, Frends has proved to be one of the most cost-efficient and one with an affordable TCO. In addition, with Frends, we also managed to significantly cut down the development time."
Kalle Alppi, CIO at Mehiläinen
Integration Challenges
Being a dynamic disruptor in the health industry, Mehiläinen's digital evolution necessitated a robust integration solution. Their diverse business lines, each with unique solutions, meant that a reliable integration platform was crucial. This platform had to seamlessly intertwine finance, HR, business intelligence, and other core functions across varied geographical regions.
In addition, they handle vast, confidential data from both patient and business standpoints. The challenge was twofold: manage the sheer volume and complexity of this data and ensure secure, smooth business process executions.
To enhance their IT infrastructure, Mehiläinen sought a comprehensive solution to complement their already existing integration suite. They prioritized an integration platform with a diverse range of features and robust security capabilities, ensuring seamless operation across various core processes. After a thorough evaluation, Mehiläinen chose to adopt Frends iPaaS.
Results
In this digital age, especially in the healthcare sector, integration isn't just an IT endeavor—it's central to delivering value and driving growth. With Frends, Mehiläinen successfully met the challenges head-on, ensuring they remain at the forefront of digital healthcare.
Efficient Data Flow & Modernization: Leveraging Frends iPaaS, Mehiläinen executed numerous integration projects, enhancing data flow across different business sectors. From modernizing legacy systems to introducing new functionalities and reusable APIs, Frends played a pivotal role.
Streamlined Acquisitions: Beyond organic growth, Mehiläinen's 150+ acquisitions in the past five years presented integration challenges. Frends simplified the integration of new systems, ensuring authentication, seamless data movement across varied solutions, and complete visibility into business processes.
Adapting to Pandemic Needs: The onset of Covid-19 accelerated the need for digital health solutions. Partnering with Frends, Mehiläinen swiftly introduced mobile payment options for in-clinic appointments, a critical move in minimizing physical interactions. "Transitioning to mobile payment was essential in these times," remarks Kalle Alppi.
Additionally, during the pandemic, automation took center stage as Mehiläinen processed lab results, ensuring their accessibility through their client interface, OmaMehiläinen.
The Finance Team's Strategic Transformation
With Frends, Mehiläinen has gained a real-time overview of all financial and back-office processes across the organization. The newfound transparency has empowered them to make agile, data-driven decisions, aligning their strategies more effectively with corporate objectives. From IT to Finance, and all the way up to our C-Level executives, the benefits of streamlined operations and real-time visibility have been felt across the board.
"We appreciate the value that Frends brings to our daily operations. The platform's ease of operations, transparency, and real-time capabilities have fundamentally enhanced how our Business and Finance teams operate. Our finance team can now monitor financial processes in real-time, enabling proactive strategies that align with market dynamics and business needs," Kalle Alppi continues.