Moontalk partners with Frends iPaaS to enhance omnichannel customer service through seamless, low-code integrations, boosting efficiency and customer satisfaction.
Moontalk is a Finnish sales and customer service platform that started as an agile, mobile technology, snowballing in the Finnish market for the last four years. Now, the company focuses on providing an omnichannel solution that connects all customer data and interactions.
Moontalk identified providing more cost-efficient and straightforward integrations as a critical element of their growth strategy and internationalization. A hybrid, low-code integration platform would harmonize system integrations and strengthen customers' omnichannel customer service.
"Frends gives us scalability by complementing our solution. We appreciate working with such a major player in the market that has long experience and broad capabilities. For us, ecosystem thinking is in our DNA", says Jussi Patopuro, CEO of Moontalk.
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Moontalk Interface
First deployments are already underway. Patopuro assesses that 20 percent of its customer base has immediate capabilities for utilizing Frends iPaaS. With integrated data, companies can, for example, identify the caller and automatically update the customer information across channels. Moreover, it allows a holistic view of the customer journey instead of simply collecting siloed data and looking at it channel by channel.
"Frends iPaaS works as an integration layer that makes it easy to connect Moontalk with our customers' other systems, like ERPs and CRMs. As a result, customer service becomes more personal, efficient, and data-driven," says Jussi Patopuro.
Frends believes its platform provides the ideal backbone for Moontalk's SaaS solution.
"With our deep expertise in building and maintaining integrations, Moontalk can focus on its primary business. This cooperation allows us to grow together and create value for customers," says Juha Moisio, Head of Partner and Global Sales at Frends.
About Moontalk
Moontalk (formerly known as Mustalinja) is a Finnish technology company providing more efficient sales and customer service. Since 2018, Moontalk has focused on developing user-friendly communication tools that allow delightful interactions for end-users. Rapidly growing, Moontalk has 1300 customers in various industries, such as automotive, retail, and construction.
About Frends
Frends iPaaS (Integration Platform as a Service) is a leading enabler of digitalization and business process automation at the forefront of the world's leading iPaaS platforms. Frends iPaaS allows for the development, management, and security of all integrations and process automations on a powerful low-code platform with over 4,000 end-users globally. Frends platform was established in Finland in 1988 and has snowballed in the Nordic region's domestic markets and internationally, covering +16 countries. The Frends group comprises companies in Finland, Sweden, Poland, Germany, and Singapore.